My name is Joy. Santiago Nemirovsky recently planned a week long adventure in Argentina for my husband Scott and me. This was hands down, the best travel agent experience I have ever had. We have used other Virtuoso travel agencies from Woodside Travel, Frontiers Travel, to American Express Platinum Travel. However, it was our experience with Santiago Nemirovsky and Renshaw Travel that was by far the best.
Santiago went well above and beyond to make our trip special. His exemplary planning skills came through every piece of our journey, from the comprehensive and well-executed dossier, to the logistics of our flights, and the handling of our accommodations, excursions, and dining reservations. In addition, he took extra care to provide personal touches, helping me develop a personal shopping itinerary.
I found his character to be honorable and trusted him to always make our trip work. For this reason, I have asked him to manage a trip to Belize next week, and to dive in to our plans for travel this year ranging from Amsterdam to London, Paris, and perhaps back to Argentina next summer.
I think that Santiago is very special. He has a rare combination of precision, thoughtfulness, and passion for his work that I find admirable. As a client, I appreciated the magical ways he appeared and smoothed out bumps in the road. And as a type A overachiever, I relished his commitment to a job well done.
I have told all my friends and family that this trip to Argentina planned by Santiago was the most relaxing trip I have taken as an adult. Knowing that Santiago could be relied on to take care of every detail large and small, meant I could let go of my controlling captaining of my own travel and know that everything would be well taken care of in Santiago's hands. This was a first for me and it had deep personal meaning.
I have come through several life or death health crises in the past few years. After many hospitalizations, etc... I have found it difficult to relax. Santiago's care permitted me to relax for the first time in a long while. I am torn between passing his contact information on to my fellow family and friend luxury travelers or keeping his work all to myself so that I don't have to worry he will be too busy for me = )
I plan on sending much work onward to Renshaw Travel and I want you to know that the person responsible for the business I will send your way is Santiago Nemirovsky. I hope you all at Renshaw Travel know what an amazing treasure of an employee you have.
Sincerely,
Joy